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Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 1 days ago
On-site Manchester, NH $51K – $67K Apply by Sep 30, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
These positions fall under various healthcare service lines within VA Manchester Healthcare System. Medical Support Assistants (Advanced) may work tours other than their regular scheduled tour, including working evenings, nights, weekends/holidays to cover shortages or high patient volume. Shift changes will be considered based on patient and facility needs.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA) ESTABLISHES A STANDING REGISTER OF ELIGIBLE APPLICANTS, which closes on 09/30/2026.
- →The initial cut-off date for referral of eligible applications will be on or about June 18, 2026 with subsequent reviews every other week as additional vacancies occur, or on an as-needed basis, until positions are filled.
- →Please see the "What To Expect Next" area of the announcement which provides additional information on the referral process for this type of announcement.
- →The purpose of this position is to serve as an Medical Support Assistant (Advanced) at a VA Manchester Healthcare System.
- →The incumbent is responsible for a wide range of assignments and provides administrative support to the assigned section.
- →Work is performed collaboratively in a Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team or Specialty Care Setting).
- →Duties may include, but are not limited to: Supports clinics regarding clinic profile management.
- →Collects and updates insurance information from Veterans, family members and other eligible patients.
- →Prepares correspondence and memos as needed.
- →Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
- →Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
- →Promotes Veterans registration for and utilization of My HealtheVet (MHV) and kiosks usage.
- →Follows procedures regarding Community Care referrals.
- →Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓You may be required to serve a probationary period.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Substitution of Education: There is no educational substitution for the GS-06 level.
Personality Fit
Job ID: 936941a6-027e-4495-b705-b6cbfc9ad180
Posted via USAJobs