Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 52 days ago
Hybrid Columbus, OH $52K – $67K Apply by Aug 19, 2026 Medical Support Assistance ESTJISFJISTJ Healthcare
Apply for this job → About the Role
This position is located in the surgery service at the Columbus VA Medical Center. The Advanced Medical Support Assistant (A/MSA) is responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care. A/MSAs are considered chief sources of patient care and patient flow information.
What You'll Do
- →Duties include, but are not limited to, the following: Demonstrates Courtesy and Professionalism: As frontline contact with patients and staff, the A/MSA sets the tone for perception concerning quality of healthcare services at the VA.
- →A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment.
- →A caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone.
- →Consult and Appointment Management: The MSA is responsible for following through on providers' orders including scheduling appropriate consultation requests, labs, x-rays and various other specialty clinics available at the CBOC.
- →Incumbent will schedule all appointments with the patient's input, either in person or by phone.
- →This may require a high level of coordination to avoid patients having to make multiple trips to the clinic whenever possible.
- →Notifies supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
- →Daily review of active/pending consults.
- →Meets, Communicates, and Interacts.
- →Demonstrates ability to meet, communicate, and interact with individuals from varying backgrounds and with other health care team members in order to complete job assignments.
- →Operates Computerized Programs.
- →Demonstrates ability to use various types of office automation equipment and software, to include ability to set up, organize, and maintain record systems.
- →Utilizes such programs and databases to make appointments in a clinical setting.
- →Maintains patient confidentiality with information, per HIPAA requirements.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 8964e63b-3558-4b26-8a1a-69d822675194
Posted via USAJobs