Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 9 days ago
On-site Sioux Falls, SD $48K – $63K Apply by Jun 22, 2026 Medical Support Assistance ESFJESTJISFJISTJ Operations
Apply for this job → About the Role
The AMSA is responsible for accurate consult management (including scheduling and documentation in the Consult Toolbox (CTB)) and the coordination of all administrative information between the professional staff, Veteran, community vendor, and Third-Party Administrator (TPA). The incumbent performs clerical and administrative support in the care collaboration, and treatment provided to Veterans throughout the CC and Congressional mandated processes.
What You'll Do
- →Total Rewards of a Allied Health Professional Major duties include, but are not limited to the following: Provides specialized and expert administrative Veteran support while working collaboratively in an interdisciplinary collaborative care delivery model.
- →Works closely with clinical personnel to ensure Veterans receive timely referred and scheduled care in their local community.
- →Coordinates Veteran appointments through community vendors utilizing guidance and direction from the Veteran's care team to ensure appointments are scheduled accurately, efficiently, and within the clinical needs requested by the provider.
- →Develop and maintain effective and efficient communication with but not limited to, the Veteran, Veteran representatives, and other agencies.
- →Ensures the integrity of various databases and data used in the management of administrative and customer service within the department.
- →Understands and appropriately utilizes the administrative support packages.
- →All appointments will be made with the Veteran's input, either in person, over the phone, or through written communication.
- →Communicate to the Veteran any pre-appointment requirements or instructions.
- →Clearly communicates appointment care details to the Veteran or point of contact for the Veteran.
- →Identify and voice Veterans' concerns or needs to be recognized during communications regarding upcoming care.
- →Communicates effectively, efficiently, and appropriately with other administrative staff, RNs, and leadership in VA CC to ensure accurate and timely processing of consults and incoming workload.
- →Assignments include but are not limited to; scheduling/rescheduling, canceling, providing reception to incoming and outgoing customers, and manual and electronic data entry.
- →Responsible for scheduling appointments per the VA Scheduling Directive.
- →Identify and communicate Veteran concerns or needs regarding upcoming appointments and referral processing.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓IMPORTANT: A transcript must be submitted with your application.
Personality Fit
Job ID: 5486bb30-7947-4fa2-a31b-86cf8cc56fad
Posted via USAJobs