Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 50 days ago
On-site Iowa City, IA $50K – $65K Apply by Aug 21, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The Advanced Medical Support Assistant performs clerical and administrative support in the coordination, care, and treatment provided to patients throughout the Community Care Program with the Iowa City Healthcare System in Iowa City, IA. The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
What You'll Do
- →NOTE: The 2-page Resume requirement does not apply to this position.
- →For more information, refer to Required Documents below.
- →Duties include but are not limited to: Making specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
- →Recommending changes to existing clinic procedures based on current administrative guidelines.
- →Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
- →Coordinates with the patient care team to review clinic utilization and availability in the community and ensure that Community Care clinic schedules are closely monitored to effectively support the needs of patients and makes adjustments as necessary.
- →Processes incoming patient secure messaging through MyHealtheVet and coordinates with care team as appropriate.
- →Work Schedule: Monday - Friday; 7:30am - 4:00am or 8:00am - 4:30pm Telework: Not available Virtual: This is not a virtual position.
- →Functional Statement #: 00000 Relocation/Recruitment Incentives: Not available Permanent Change of Station (PCS): Not authorized This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until August 21, 2026.
- →The initial cut-off date for referral of eligible applications will be June 10, 2026.
- →Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 48cf53bc-e3bd-489a-85b4-352441f789a5
Posted via USAJobs