Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 46 days ago
On-site Fayetteville, AR $49K – $64K Apply by Jun 3, 2026 Medical Support Assistance ESFJESTJISFJISTJ
Apply for this job → About the Role
The Advanced Medical Support Assistant is in the Health Administration Service of the Veterans Health Care System of the Ozarks located in Fayetteville, Arkansas.
What You'll Do
- →The AMSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e.
- →PACT, Specialty Clinics, Compensation & Pension (C&P), and performs clerical duties, customer service and other duties as assigned for the proper and timely treatment of patients.
- →The primary duties of the Advanced Medical Support Assistant may include but are not limited to: Communicate with the patient, interdisciplinary teams, VA Medical Center, and other agencies.
- →Manage a system of follow-up care such as consults, tests, etc.
- →Processes incoming patient secure messaging through MyHealthyVet (MHV) and coordinates with care team as appropriate.
- →Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
- →Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- →Identifies incomplete encounters and communicates findings to providers; as needed.
- →Assists the team to reinforce the plan of care and self-help solutions.
- →Enters appropriate information into the electronic record.
- →Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.
- →Ensures correct and update insurance information is captured.
- →Manages patient systems to verify and validate accuracy and resolve issues.
- →Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 420fc69e-7ac9-4f09-8083-ef36700f1ff2
Posted via USAJobs