Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 1 days ago
About the Role
These positions fall under various health care service lines within VA Bedford Health Care System. Most shifts are scheduled during the day but some shifts could be evenings, nights, and include weekends/holidays. Medical Support Assistants (Advanced) may work tours other than their regular scheduled tour, including working evenings, nights, weekends/holidays to cover shortages or high patient volume. Shift changes will be considered based on patient and facility needs.
What You'll Do
- →These positions serve as a Medical Support Assistant (Advanced) at VA Bedford Health Care System.
- →Position is responsible for a wide range of assignments and provides administrative support to the assigned section.
- →Duties may include, but are not limited to: Supports clinics regarding clinic profile management.
- →Collects and updates insurance information from Veterans, family members and other eligible patients.
- →Prepares correspondence and memos as needed.
- →Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
- →Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
- →Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.
- →Follows procedures regarding Community Care referrals.
- →Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.
- →Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
- →Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits.
- →Incumbent updates all patient demographics.
- →Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 3ba4b18d-a526-420b-9428-3ba14f485212
Posted via USAJobs