Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 123 days ago
On-site Dayton, OH $51K – $67K Apply by Jun 15, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The Dayton VA Medical Center (VAMC) is seeking an Advanced Medical Support Assistant (AMSA) for the Therapeutic and Diagnostic Imaging Service. The AMSA performs complex scheduling, order-management, Veteran communication, and front-line administrative functions for all Radiology modalities including Diagnostic X-ray, CT, MRI, Ultrasound, Interventional Radiology, Nuclear Medicine, and Radiation Oncology services at the Dayton VAMC and four affiliated CBOCs.
What You'll Do
- →Duties include but are not limited to: Performs complex scheduling functions for all imaging modalities, including CT, MRI, Ultrasound, Nuclear Medicine, Interventional Radiology, Diagnostic X-ray, Bone Density and Radiation Oncology.
- →Answers and initiates telephone calls to address the needs of Veterans.
- →Schedules appointments, interpret, and verify provider orders in accordance with VHA national scheduling guidelines.
- →Executes orders to consult workflows for Community Care imaging based on NRPO user guides and facility procedures.
- →Serves as an Administrative Referral Coordination (RCT) member in accordance with the enterprise-wide Referral Coordination Initiative (RCI).
- →Ensures that MRI, CT, Ultrasound, and Nuclear Medicine orders are vetted and authorized by a Radiologist before scheduling.
- →Ensures all new radiology orders received each day are reviewed, processed, dispositioned and queued appropriately.
- →Manages cancellations, no-shows, incomplete appointments, and rescheduling actions while maintaining accurate, complete documentation and required updates in accordance with scheduling directives.
- →Other duties as assigned.
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Work Schedule: Monday - Friday, 8:00 am to 4:30 pm OR 7:30 am to 4:00 pm, to meet the needs of the service Telework: Not available Virtual: This is not a virtual position.
- →Functional Statement #: 94000-A Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers.
- →This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest.
- →As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran.
- →This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 3a96ec89-a749-4559-814b-b27fc7ded7c6
Posted via USAJobs