Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 7 days ago
Hybrid Mather AFB, CA $54K – $70K Apply by Jun 8, 2026 Medical Support Assistance ISFJISTJ Healthcare
Apply for this job → About the Role
The Women Veterans Program Advanced Medical Support Assistant AMSA Serves as the initial point of contact at VA Northern California Healthcare System, (VANCHCS) Women Veterans Program. The AMSA is responsible for scheduling patient appointments Tracking, reviewing and responding to electronic orders, consults and other elements in the electronic medical record and medical systems.
What You'll Do
- →Major duties include, but are not limited to the following: Coordinates all aspects of appointment scheduling for the Women Veterans Program, including appointments for WVP, Social workers, Maternity care coordinators, Postpartum care coordinators, lactation counselors, Breast Cancer Care coordinators, and educators.
- →Overseas and manages all tracking, spreadsheets of consults and scheduled appointments across multiple WVP programs.
- →Utilizes advanced knowledge of clinical flow and scheduling guidelines to ensure timely access to care.
- →Tracks and follows up on pending consults, tracks consults from receiving consults by clinician contact attempts, scheduling appointments.
- →No shows or cancellations through consult completion Identifies incomplete encounters and communicates findings to providers.
- →Manages recall reminders and proactive patient outreach to maintain continuity of care.
- →Manages patient systems to verify and validate accuracy and resolve issues.
- →Evaluates patient information to determine whether the patient requires an immediate or urgent appointment.
- →Coordinates care as needed with WVP staff and other staff members.
- →Identifies and assists with connection to eligibility and enrollment for enrollment and eligibility questions, updating next of kin or emergency contact information, etc.
- →Validates and updates patient contact information to CPRS and for event notification.
- →Completes LEAF entries for blocking clinics for WVP staff for call outs.
- →Performs data entry and validation for program reports and tracking tools as directed by WVPM, DWVPM, and AO.
- →Review scheduling accuracy encounter.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 351eefc3-4bd3-4b7d-bd28-5bd72fcfe43b
Posted via USAJobs