Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 1 days ago
On-site Saint Louis, MO $54K – $71K Apply by Oct 9, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer Success
Apply for this job → About the Role
The Health Administration Service is seeking a Medical Support Assistant (Advanced) to provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model; including, receptionist duties, customer service, and other duties assigned. The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.
What You'll Do
- →Total Rewards of a Allied Health Professional Duties Assists with clinic access contingency plans by scheduling appointments, adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
- →Screens and receives phone calls in a courteous and timely manner, determine the nature of requests, and provide information desired using privacy rules and established clinic processes.
- →Independently manages position responsibilities with little supervision.
- →Notifies supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
- →Reviews active/pending consults, EWL, Recall lists, and Audiocare communications for accuracy and disposition daily.
- →Interprets and applies a complex body of pertinent laws, regulations, directives, and policies that relate to the administration of VA Healthcare Benefits.
- →Conducts special audits, studies, or surveys to be utilized in the development of procedures and to assist employees in collecting complete and appropriate data for reporting processes and for generating revenue.
- →Generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting.
- →Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases.
- →Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
- →Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
- →Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position.
- →Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 0e8cbbe2-c058-4ccc-a25f-15566c3bbf64
Posted via USAJobs