Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 2 days ago
About the Role
The incumbent serves as an Advanced Medical Support Assistant in the Mental Health service line at the Minneapolis VA Health Care System, this position will be at the CBOC In Maplewood, Minnesota.
What You'll Do
- →Performs receptionist duties: monitors copying and faxing; answers and routes incoming phone calls.
- →Maintains medical charts: generates patient workload reports and monitors activity; serves a technical advisor and liaison (VISTA, CPRS, ISS, IPP, etc.,); responds to secure messages; responds to appointment requests through VAOS.
- →Scheduling expectations: follows the current VA Scheduling Directive and Minimum Scheduling efforts.
- →Organizes and implements quality assurance documents for supervisor; enters and monitors work orders; orders supplies and equipment; and provides coverage for scheduling staff during intermittent shortages.
- →The Advanced MSA provides specialized and expert administrative patient support while working collaboratively with-in an interdisciplinary coordinated care delivery model.
- →Recommends changes to existing clinic procedures based on current administrative guidelines.
- →Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
- →Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and adjusts as necessary.
- →Valuates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).
- →Work Schedule: Monday Thru Friday, 8:00am-4:30pm Telework: Ad Hoc may be available Virtual: This is not a virtual position.
- →Functional Statement #: 000000
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 0cf4ad7a-d28d-4880-8ac5-d826ca365c6f
Posted via USAJobs