Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 129 days ago
On-site Jefferson City, MO $54K – $70K Apply by Jun 5, 2026 Medical Support Assistance ESFJESTJISFJISTJ
Apply for this job → About the Role
OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The incumbent serves as a Medical Support Assistant in Primary Care at the Jefferson City CBOC.
- →Patient care is delivered in a team-based model known as the teamlet.
- →S/he works as a member of the teamlet including a Registered Nurse Care Coordinator, a Licensed Practical Nurse/Licensed Vocational Nurse and aPrimary Care Provider.
- →The teamlet provides the majority of the healthcare needs for an assigned panel of patients.
- →The teamlet works collaboratively with other members of an expanded health care team including pharmacists, social workers, dieticians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care.
- →Important interfaces and collaborations also occur with larger health care system providers including VA and non-VA specialists, hospitals, diagnostic and treatment facilities, and community-based programs.The duties include but are not limited to: Identifies incomplete encounter information and communicating findings to providers to facilitate accurate workload credit and revenue collection.
- →Explains VA's mandate to collect insurance information to veterans, their families, and other eligible patients.
- →Performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.
- →Screens/receives phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
- →Responds to urgent or emergent written (faxed) requests for medical information from hospitals and/or doctors.
- →Schedules appointments and utilize the Electronic Waiting List accurately in a timely manner.
- →All appointments will be made with the patient's input, either in person or by phone.
- →Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
- →Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no education substitution for the GS-6 grade level.
Personality Fit
Job ID: 0a00533b-3269-41e2-9ccd-10d654fa40d7
Posted via USAJobs