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Medical Support Assistant (Advanced) - Caregiver Support Program
Veterans Health Administration · Posted 10 days ago
On-site Huntington, WV $47K – $62K Apply by Jul 8, 2026 Medical Support Assistance ESTJISFJ OperationsHealthcare
Apply for this job → About the Role
This position is located in the Caregiver Support Program (CSP) at the Hershel Woody Williams VA Medical Center. The incumbent serves as an Advanced Medical Support Assistant (MSA) and is responsible for support of the Program Manager and other assigned CSP staff.
What You'll Do
- →he Advanced Medical Support Assistant - Caregiver Support Program aids the Program Manager and CSP staff in accomplishing programmatic work through an extensive knowledge and understanding of the organization, regulations, methods, and the other tools or resources of management.
- →In the absence of the Program Manager, the MSA will serve as the point of contact for the Caregiver Support Program and provide vital program information to the Caregiver/Veteran, VA approved providers, VA Medical Center Staff and VISN CSP staff.
- →In addition, the MSA assists in the establishment of Veterans and Caregivers in the Caregiver Support Program, the coordination of services, scheduling resource training and numerous program data tracking.
- →The MSA is an important member of the CSP team and is relied upon to have extensive communication with the Veterans/Caregivers enrolled in the program.
- →He/she supports all administrative functions for the Program Manager and other assigned CSP staff.
- →The position is critical for the CSP to operate efficiently and successfully.
- →Function or Scope of Duties and Responsibilities include, but are not limited to: Assists with coordinating establishment of CSP eligibility/enrollment of new Veterans/Caregivers, ensuring accurate and timely provision of initial assessment, reassessment and appeal documents to the VISN CSP Centralized Eligibility Team (CET) interdisciplinary staff.
- →Independently develops CSP training materials, presentations and information packets for CSP staff use with Veterans/Caregivers, VA Medical Center staff and during community outreach events/presentations.
- →Develops Standard Operating Procedures (SOPs) and updates SOPs to reflect national and VISN changes to the CSP Orients new CSP staff to the CSP data collection procedures, SOPs and the specialized computer systems used by the CSP.
- →Assists with planning and logistical coordination of all Caregiver Trainings and Events at the main facility(ies), Community Based Outpatient Clinics and community venues.
- →Manages the Caregiver Support Program Fund Control Point.
- →The incumbent audits and makes corrections to invoices received from program vendors, and after audit, ensures timely and efficient payment processing.
- →The incumbent develops and maintains financial spreadsheets, ensuring appropriate utilization of funds and ensuring no budget deficits.
- →Maintains and tracks program census, assists in the preparation of program reports; assists in tracking internal reviews, VISN assigned action items, quality measures, and the efficiency of the CSP.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 7c9d7459-137f-4d57-bc7c-66ff6bcac15d
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