Job Listing
Medical Support Assistant (Advanced)-Care in the Community
Veterans Health Administration · Posted 3 days ago
About the Role
The incumbent serves as an Advanced Medical Support Assistant (AMSA) in the Care in the Community (CITC) team. The AMSA performs clerical and administrative support in the coordination, care, and treatment provided to veterans through the CITC referral processing procedures at VA Black Hills Health Care System, which includes the Community Based Outreach Clinics (CBOCs). The position can be based out of either listed locations.
What You'll Do
- →Total Rewards of a Allied Health Professional Major duties include, but are not limited to, the following: Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
- →Works closely with clinical personnel to ensure veterans receive timely referred and scheduled care in their local community.
- →This work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across all disciplines and specialties through community care.
- →The AMSA recommends changes to existing clinic procedures based on current administrative guidelines.
- →Expertise in utilizing numerous advanced patient systems involved in an interdisciplinary coordinated care delivery model.
- →Coordinates veteran appointments through community vendors utilizing guidance and direction from the veteran's care team to ensure appointments are scheduled accurately, efficiently and within the clinical needs requested by the provider.
- →Responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with Community Care processes guidelines and directives.
- →Independently recognizes the urgency of the consults and schedules care in accordance.
- →Assignments include, but are not limited to: scheduling, rescheduling patient consults, and monitoring processes related to Community Care.
- →Accurately schedules the full spectrum of medical care including but is not limited to outpatient appointments, outpatient procedures, inpatient surgery, home care, lab tests and imaging throughout all specialties.
- →Communicate to the veteran any pre-appointment requirements or instructions.
- →Clearly communicates appointment care details to the veteran or point of contact for veteran.
- →Communicates to the PACT Provider or Nurse if instructions are of nature that clinical review is required to determine appropriateness for the veteran.
- →Identify and communicate veteran concerns or needs recognized during communications regarding upcoming Community Care.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Personality Fit
Job ID: c93e7d72-5684-46b9-b0e4-322baa8bcbd5
Posted via USAJobs