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Management and Program Analyst
Internal Revenue Service · Posted 6 days ago
Hybrid Fresno, CA $90K – $137K Apply by Sep 15, 2026 Management And Program Analysis ENTJINTJINTPISTJ
Apply for this job → About the Role
WHAT IS Taxpayer Services? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - Return Integrity and Compliance Services (RICS) - Refundable Credits Program Management (RCPM) front-office This job (or announcement) is open to current permanent IRS competitive service employees in all business units. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
What You'll Do
- →The following are the duties of this position at the full working level.
- →If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
- →Plans and conducts analytical and evaluative assignments for assigned Taxpayer Services (TS) programs, projects, and operational processes to assess effectiveness, efficiency, service delivery impacts, and the adequacy of management controls.
- →Work products are used by management to improve operations and support management decisions affecting program operations, implementation strategies, resource utilization, and organizational effectiveness.
- →Determines data and information requirements, gathers input from multiple sources, validates data for accuracy and completeness, and applies appropriate qualitative and quantitative methods (e.g., trend/variance review, root cause analysis, workload and performance analysis) to identify issues, patterns, and contributing factors.
- →Analyzes program performance and operating conditions where issues are characterized by interrelated processes, competing priorities, and incomplete or conflicting information; reconciles differences in stakeholder input and data, and develops supportable findings and recommendations.
- →Develops written findings, options, and recommendations addressing operational gaps, risks, and process inefficiencies; identifies likely impacts to workload, timeliness, quality, and customer service outcomes for affected TS functions and recommends practical corrective actions.
- →Reviews proposed changes, plans, or initiatives for feasibility and operational impact; identifies implementation risks, dependencies, and constraints, and provides technical input to support management consideration of improvements to procedures, workflows, and controls.
- →STANDARD POSITION DESCRIPTIONS (SPD): PD26445 Visit the IRS SPD Library to access the position descriptions.
Requirements
- ✓Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position.
- ✓ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.
- ✓A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S.
- ✓Department of Education.
- ✓For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
- ✓FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
- ✓You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.
- ✓It is your responsibility to provide such evidence when applying.
- ✓Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
- ✓We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
Benefits
- ★As a current employee, you know the great benefits we offer.
- ★Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
Personality Fit
Job ID: 64796570-bf1f-408c-8bac-cd48fc400c13
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