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Lead Social Services Assistant
Veterans Health Administration · Posted 7 days ago
Remote United States $56K – $91K Apply by Sep 16, 2026 Social Services Aid And Assistant ISFJ OperationsHealthcare
Apply for this job → About the Role
The employee will serve as the Lead Social Services Assistant, located in the Clinical Operations Department, Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.
What You'll Do
- →Major duties include but are not limited to: Exercises technical and administrative oversight of Social Service Assistants (SSA) team to include communicating work assignments and deadlines to be accomplished by SSA team.
- →The LSSA provides guidance on dispatch of emergency services, how to locate callers in danger, and ensures the correct and appropriate submission of Veteran Protected Health Information to VA Medical Centers around the country Understands the operations of all business lines including telephone, chat, text, and developing social media contacts.
- →Ability to provide oversight of the specialty consultation and collaboration between Social Services Assistants, Health Science Specialists, and Suicide Prevention Coordinators (SPC), VA wide and approved constituents (e.g., VA providers, law enforcement, etc.) to coordinate expedited connections to treatment programs, support resources, and initiate/facilitate emergency services, as needed.
- →Use a professional tone and language when working with all contacts, including Social Services Assistants, Responders, dispatch, and VA personnel.
- →Ensure accurate and efficient record-keeping by team whose documentation will be reviewed by a wide audience including VCL staff members, SPCs, and facility providers.
- →Exercises creative problem-solving skills and makes critical, time-sensitive decisions while handling emergent situations involving emergency dispatch requests and facility transport plans.
- →Offers and provides appropriate follow-up or outreach, when necessary, per VCL protocols.
- →Incorporates applicable guidelines consisting of the VA's vision, mission and values, established program policies, procedures and objectives, rules and regulations provided by VHA and external regulatory agencies and national standards of care, performance conduct and ethical behavior to guide interventions, choices and professional conduct.
- →Exercises creative problem-solving skills and makes critical, time-sensitive decisions while handling emergent situations involving emergency dispatch requests and facility transport plans.
- →Ability to skillfully advocate for local police and other emergency service response in order to ensure the safety of a caller when situations are not able to be resolved at the level of Social Services Assistant.
- →Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the VCL.
- →Facilitates, observes, communicates, or assists in the management of program resources, (financial, human, material or informational) to facilitate safe, effective and efficient care.
- →Utilizes basic knowledge of mental health and medical terminology through written and oral communication and assists team in doing the same.
- →Work Schedule: Varied work schedule to include evenings, nights, weekends and holidays to provide 24/7 call center coverage.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Transcript Reminder: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Transcripts must depict the name of the college to determine accreditation, and your name must also be displayed on the transcripts.
Personality Fit
This role is commonly a great fit for these MBTI types:
Job ID: 21ea4fa5-8550-4d8d-9d4f-9f666a8a4e37
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