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Lead Patient Services Assistant
Veterans Health Administration · Posted 7 days ago
On-site Salt Lake City, UT $50K – $66K Apply by Jun 22, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
This position serves as a Lead Patient Services Assistant for the Health Administration Service of the Salt Lake City VA Healthcare System.
What You'll Do
- →Duties include, but are not limited to: Lead in the Patient Benefits Service (PBS) which is a department within Health Administration Service (HAS).
- →This position is the Lead over Program Support Assistants (Enrollment Clerks) within Patient Benefits Service (PBS).
- →Provide on-the-job training to new enrollment and eligibility employees in accordance with established procedures and practices.
- →Instruct PBS employees on changes in work procedures; provide written instructions/documentation of changes.
- →Maintain current informational knowledge base and answer questions of other PBS employees on procedures, policies, directives, etc. and obtain need information or decisions from supervisor on problems that arise.
- →Handle enrollment complaints and questions from Veterans, Caregivers, Staff and refers to supervisor more complex issues.
- →Assist the Enrollment Supervisor with the hiring process following HR guidelines to include reviewing applications/resume, interviewing, reference checks, etc.
- →Assist the Enrollment Supervisor as an Administrative Advisor to staff.
- →Interpret VA Regulations, Directives and the CFR as it relates to the clinical and registration/admission unit staff in addition to creative problem solving.
- →Ensure accurate collection of statistics from the unit for workload reports.
- →Assist in enrollment congressional inquiries, investigate the impact of new directives, guidelines and Medical Center Memorandums and suggest processes that need to be implemented or changed to assure compliance with policy changes.
- →Work Schedule: Monday-Friday, 8:00am-4:30pm Virtual: This is not a virtual position.
- →Position Description/PD#: Lead Patient Services Assistant/PD11645A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓For current Federal employees, the SF-50 must be effective the first pay period of the current year or later.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: 9332605e-82f1-4865-9409-73063f1de26a
Posted via USAJobs