Job Listing
Lead MSA (CRH-RRTP)
Veterans Health Administration · Posted 53 days ago
Hybrid Salt Lake City, UT $65K – $84K Apply by May 29, 2026 Medical Support Assistance ISFJISTJ Healthcare
Apply for this job → About the Role
The Lead Medical Support Assistant (MSA) is organizationally located in the V19 Clinical Resource Hub at the Salt Lake VA Medical Center. The employee independently acts as the liaison and coordinates all administrative duties related to patient scheduling for the V19 CRH tele-mental health (TMH), tele-primary care (TPC), and telesurgery service (TSS) designated locations.
What You'll Do
- →Lead Medical Support Assistant independently acts as the liaison and coordinates all administrative duties related to patient scheduling for the V19 CRH tele-mental health (TMH), tele-primary care (TPC), and telesurgery service (TSS) designated locations.
- →Maintains electronic patient records, verifies providers' orders, and consults, and maintains census and chart records, orders office supplies and telehealth equipment, coordinates internal communications, and troubleshoots equipment.
- →Performs administrative work in support of the care and treatment given to patients via the V19 CRH by providers.
- →Advises on and administers medical record systems or maintains medical records within the program using manual and/or automated systems.
- →Assists with reviewing various scheduling reports in VSSC, implementing corrective action, assists the V19 CRH Business Operation Manager with gathering information for required reports, preparing correspondence, answering inquiries relating to the program, and preparing materials (e.g., graphs, handouts, etc.) for presentations given by the V19 CRH Business Operation Manager.
- →Reviews appointments for completeness of encounter information for workload credit.
- →The V19 CRH Lead Medical Support Assistant (MSA) is the chief source of patient flow information for the V19 Clinical Resource Hub.
- →Responsible for scheduling appointments, interpreting, and verifying orders from provider orders in accordance with VHA national scheduling guidelines.
- →Reviews patient records and provider orders on a variety of records, and selects, completes, and routes requests for patient activities and treatment procedures to the appropriate source.
- →Schedules patients for follow up visits per providers' orders.
- →Schedules all appointments on the provider side and verifies correctness of appointments scheduled for patients at other sites working closely with MSAs at 57 CBOCs.
- →Provides technical support on a daily basis to MSAs at remote sites as well as to providers at the local site.
- →Provides annual position/population specific competency assessments each fiscal year for scheduling in V19 CRH CVT clinics only.
- →Cross-cover other facilities based on completion of competencies related to cross-coverage training.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass TB Test.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: 57bfef58-5781-4a32-a6d7-71b61ec03d7c
Posted via USAJobs