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LEAD MEDICAL SUPPORT ASSISTANT
Veterans Health Administration · Posted 5 days ago
On-site Philadelphia, PA $62K – $80K Apply by Jul 16, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The position is located in Community Care at the Philadelphia Dow location at 100 S Independence Mall West Philadelphia, PA 19106. The Lead AMSA comes under the direct supervision of the Community Care MSA Supervisor and Serves as a member of the integrated administrative and clinical team within the local Community Care department, as outlined by the Office of Community Care Operating Model.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELoTotal Rewards of a Allied Health Professional Total Rewards of a Allied Health Professional Major Duties include but are not limited to: The incumbent provides a variety of complex and unique duties in the support of the Community Care setting.
- →The Lead MSA may participate in daily huddles for Care in the Community (CITC) Consult Management to assist with patient case management.
- →Conduct reviews to ensure patients are eligible for care at the time of scheduling, utilizing the mandatory procedures and processes of Consult Management to ensure compliance with the VA Maintaining Internal Systems and Strengthening Integrated Outside Networks (MISSION) Act of 2018.
- →Conduct other reviews related to scheduling and Community Care functions, as necessary.
- →Assures the promotion, registration of MyHealtheVet, as well as follows up on inquiries from the Veteran Experience Officer and Pats-R requests.
- →Ensure that MSAs follow up with Message Manager inquiries from the Call Center, as well as BeneTravel and ROI inquiries.
- →Conduct reviews to ensure the proper procedure is followed in regard to outside medical records (sent to the proper department for scanning).
- →Work Schedule: 8:00am - 4:30pm, Monday - Friday Telework: Not AvailableVirtual: This is not a virtual position.
- →Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: d86ad593-fc60-4114-9ded-eb178184c359
Posted via USAJobs