Job Listing
Lead Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
About the Role
The H. John Heinz III VA Medical Center - Pittsburgh, PA, Beaver Community-Based Outpatient Clinic (CBOC) is recruiting for a Lead Medical Support Assistant (MSA) position in Primary Care for the start of Fiscal Year 2027. The Lead MSA provides support across a variety of administrative functions related to Veterans' outpatient visits, care, and treatments.
What You'll Do
- →The Lead MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
- →Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and /or care in the community resources.
- →Some of the major duties of this position include, and are not limited to: Ensures accurate and timely scheduling of appointments and completion of return to clinic orders and recalls.
- →Sets priorities and deadlines; adjusting the flow and sequencing of the work to meet team and patient needs.
- →Monitors work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow.
- →Reviews data and reports to ensure efficiency, quality, and completion of work Follows policies and procedures related to scheduling and access workflow, unresolved open consults and return to clinic orders and responding to actionable reports for open encounters, action required and other unresolved encounter documentation reports.
- →Enters appropriate information into the electronic health records.
- →Assists in gathering information related to patient complaints in the Patient Advocate Tracking System (PATS-R) and assist the supervisors in resolving complaints in a timely fashion Develops and maintains effective and efficient communication with the patient, the interdisciplinary team, their supervisor, and other specialty services within the healthcare system.
- →Works collaboratively with other services.
- →Orients and provides on-the-job training for new and current employees; ensuring all training requirements are met.
- →Participates in team huddles and meetings.
- →Manages clinic reports.
- →Performs administrative follow-up actions.
- →Ability to analyze complex problems.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: d05fe836-caee-46b3-ab6c-757160c8a3a3
Posted via USAJobs