Job Listing
Lead Medical Support Assistant
Veterans Health Administration · Posted 9 days ago
On-site Erie, PA $53K – $69K Apply by Jun 29, 2026 Medical Support Assistance ESFJESTJISFJISTJ Operations
Apply for this job → About the Role
The Lead Medical Support Assistant (MSA) is responsible for planning and directing clerical operations for the MSA staff, assigning, and evaluating work, resolving complex problems to ensure patient services are met; identifying educational/training needs, evaluates tools such as equipment and systems that will enhance the ability of the Community Care department to assist Veterans.
What You'll Do
- →VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs Completed assignments are evaluated for technical soundness, usefulness, and conformance with VA requirements.
- →Establishes guidelines, specific performance measures, and general expectations for supervised staff which are clearly communicated through the formal employee management system.
- →Exercises responsibility involving work and staffing assignments and review and reassignment of such.
- →Provides on-going education for the MSAs that fall under his/her supervision as updates to processes occur.
- →Monitors the administrative function of the Community Care department including, appointment management, phone logs, authorization process and consult management.
- →Demonstrates and conducts work performance critiques and analyzes daily workload; provides both informal feedback for formal evaluation of employee performance and competency.
- →Resolves informal complaints and grievances.
- →Develops Performance Improvement Plans (PIP) and recommend personnel actions when needed.
- →Advises staff on work and administrative matters.
- →Ensures AMSAs and MSAs receive training and comply with safety regulations.
- →Monitors work processes to maintain effectiveness and adherence to Service Line (SL) requirements.
- →Tracks and report on processing quality and customer service within the SL.
- →Implements plans to maintain high-quality clerical services and address deficiencies.
- →Makes adjustments to clarify technical requirements as needed.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: c33744b5-2b02-4e54-bbf8-6b25410dd00c
Posted via USAJobs