Job Listing
Lead Medical Support Assistant
Veterans Health Administration · Posted 110 days ago
On-site Nashville, TN $56K – $72K Apply by Jun 23, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
This is a work leader position within the Business Office of the Tennessee Valley Healthcare System (TVHS) - Business Office. The Lead MSA performs a variety of administrative functions associated with the scheduling of patient care for the clinical programs at TVHS. The incumbent oversees the status of work within clinical services, tracks tasks, ensures deadlines are met, and makes sure work is completed in accordance with required standards and specifications.
What You'll Do
- →This position serves as the Lead Medical Support Assistant (MSA) for the Outpatient and Specialty clinical services.
- →Monitors clinic access to care and utilization.
- →Provides educational sessions to train new employees.
- →Performs patient scheduling, registration, and communicates with patients in an appropriate manner.
- →Oversees the status of work within clinical services, to include tracking tasks, ensuring deadlines are met, and work is done in accordance with regulations and specifications.
- →Makes adjustments in workloads to meet established priorities.
- →Resolves workplace issues and complaints, referring more complex issues to the supervisor.
- →Conducts ongoing audits to ensure quality of work and accurate/timely scheduling of appointments.
- →Identifies education and training needs of staff.
- →Work Schedule: Monday - Friday, 7:30am - 4:00pm Telework: Not Available Virtual: This is not a virtual position.
- →Functional Statement #: 71322-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no substitution of education for experience at this grade level.
Personality Fit
Job ID: b750f93e-99a0-4142-8aa0-c557062693a5
Posted via USAJobs