Job Listing
Lead Medical Support Assistant
Veterans Health Administration · Posted 7 days ago
On-site Iowa City, IA $55K – $72K Apply by Jun 22, 2026 Medical Support Assistance ESFJESTJISFJISTJ OperationsHealthcare
Apply for this job → About the Role
The Lead Medical Support Assistant (MSA) serves as part of the Community Care Service Line with the Iowa City Healthcare System, located in Iowa City, IA. The Lead MSA must demonstrate the ability to effectively plan, organize, and execute a wide range of responsibilities and interactions with staff and Veterans. This position provides MSA leadership and is an integral member of the team to effectively carry out day-to-day administrative operations in the Community Care department.
What You'll Do
- →The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage, evaluating training records, conducting appointment audits, and determining training needs of MSAs to provide support across interdisciplinary settings.
- →The Lead assists the department with complex and non-standard procedures, including clinical flow processes.
- →The Lead MSA works collaboratively in an interdisciplinary care delivery model and performs customer service and administrative duties for proper and timely treatment of Veterans care.
- →Must demonstrate substantial skill in planning, organizing, problem solving, and decision-making.
- →The incumbent must demonstrate a high level of oral and written communication skills.
- →The Lead MSA understands and appropriately utilizes the administrative support packages, including but not limited to; Consult Tracking Manager (CTM), Computerized Veteran Record System (CPRS), REFDOCS, Release of Information (ROI), VA Online Scheduling (VAOS), Vista, Provider Profile Management System (PPMS), Health Share Referral Manager (HSRM), and other programs.
- →All appointments will be made with the Veteran's input, either in person, over the phone, or through written communication.
- →Work Schedule: Monday - Friday, 8:00am - 4:30pm Recruitment Incentive (Sign-on Bonus): Not authorized Permanent Change of Station (Relocation Assistance): Not authorized Pay: Competitive salary and regular salary increases.
- →When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
- →Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior military service experience.
- →Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
- →Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
- →Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available Virtual: This is not a virtual position.
- →Functional Statement #: 000000 Permanent Change of Station (PCS): Not authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
Personality Fit
Job ID: b507c34e-d9f4-4d60-bdab-ed0475157cc8
Posted via USAJobs