Job Listing
Lead Medical Support Assistant
Veterans Health Administration · Posted 9 days ago
On-site Morehead City, NC $57K – $74K Apply by Jun 17, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The Lead Medical Support Assistant is responsible for assessing daily workloads, assigning tasks, ensuring team coverage, evaluating training records, and determining the training needs for Medical Support Assistants on interdisciplinary teams. The incumbent assists the unit with complex and non-standard procedures, including managing clinical care flow across multiple departments, specialties, and community resources.
What You'll Do
- →FUNCTIONS OR SCOPES OF PRACTICE.
- →The incumbent independently executes a range of duties essential to the delivery of healthcare services in both inpatient and outpatient settings.
- →Primary responsibilities include the coordination of daily needs within the assigned team, distributing assigned work within the team, addressing questions and needs from team members, scheduling Veteran medical appointments, greeting patients, and managing phone and mail communications.
- →The incumbent collaborates closely with a multidisciplinary team to coordinate the Veterans' access to their health care services and can resolve non-routine and complex problems.
- →The Lead Medical Support Assistant is responsible for generating multiple reports on a reoccurring basis, determining areas of need, and distributing work to address the needs identified in the report.
- →Common reports the Lead Medical Support Assistant would generate, and review include, but are not limited to: the no-show report, open, active, pending, and unscheduled consults, open slot management report, the Insurance Capture Buffer (ICB) report, recall reminders, open return to clinic orders, unable to schedule report, NEAR, and VA Online Scheduling Appointment Activity (VAOS) reports.
- →SUPERVISORY CONTROLS.
- →The supervisor will provide directions in terms of objectives, priorities, and deadlines.
- →The incumbent plans and organizes work with minimal assistance from the supervisor to meet required timeframes for actionable items, reports, and special assignments.
- →The Lead Medical Support Assistant is responsible for carrying out successive steps of work assignments and independently handling scheduling problems and deviations based on personal knowledge of clinic operations and policy and scheduled.
- →The incumbent must coordinate efforts to ensure all aspects of duties are accomplished efficiently, timely, and correctly.
- →The Lead Medical Support Assistant plans and carries out the day-to-day operation of the team independently utilizing the initiative to resolve problems.
- →The incumbent is responsible for maintaining confidentiality of information obtained to carry out required duties.
- →The Lead Medical Support Assistant is responsible for assessing and providing training to other Medical Support Assistants within the department.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 9f412b71-753d-46b2-b85e-9b87c1b5e878
Posted via USAJobs