Job Listing
Lead Medical Support Assistant
Veterans Health Administration · Posted 9 days ago
On-site San Francisco, CA $67K – $88K Apply by Jul 13, 2026 Medical Support Assistance ESFJESTJISFJISTJ OperationsHealthcare
Apply for this job → About the Role
The employee serves as a Lead Medical Support Assistant (Lead MSA) under the Department of Rehabilitation Service at the San Francisco Veterans Affairs Medical Center. The Lead MSA provides administrative support and serves as a coordinator for all services and sections under Rehabilitation Services which includes Audiology & Speech-Language Pathology, Physical and Medicine Rehab, Blind Rehab, and Prosthetic & Sensory Aids.
What You'll Do
- →The primary function of the Lead MSA is to ensure smooth operation of all aspects related to the clinical administrative operations on all sections of the Rehabilitation Service.
- →The Lead MSA will perform a wide variety of administrative tasks associated with maintaining and supporting the work performed within Rehabilitation Service.
- →Lead MSA will monitor productivity, work assignments, provide input on performance, resolves daily workplace issues, and oversee and implement processes that support efficient and effective workflow, and effectively support the needs of the clinic.
- →Assignments at this level include, but are not limited to: Assure coverage of facilitate weekly or bi-weekly MSA meetings and act as a mentor/educator and may lead training sessions as necessary for improved employee performance within their assigned section or to cover MSA duties from a different section.
- →Conduct ongoing reviews to ensure quality of work.
- →Ensure accurate and timely scheduling of appointments.
- →Provide guidance to Advanced MSAs and MSA contractors to include changes in policies and procedures.
- →Distribute and balance workload.
- →Create and maintain Advanced MSAs and MSA contractors schedules.
- →Advise on employee training modules, orienting and providing on-the-job training for new and current Advanced MSAs and MSA contractors.
- →Ensure all training requirements are met; organizing the work structure.
- →Act as liaison between Advanced MSAs, MSA contractors, and other SFVAHCS staff in order to resolve day to day conflicts.
- →Provide coverage, support and back up for the Rehabilitation Service MSAs.
- →In addition, the Lead MSA will have working knowledge of the Program Support Assistant and Program Specialists duties and responsibilities and serve as back-up.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no education substitution at this grade level.
Personality Fit
Job ID: 942fe478-5f2e-4bf9-9b85-24af8e3020ba
Posted via USAJobs