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Lead Medical Support Assistant
Veterans Health Administration · Posted 122 days ago
On-site Asheville, NC $60K – $78K Apply by Jun 15, 2026 Medical Support Assistance ESFJESTJISFJISTJ Operations
Apply for this job → About the Role
The Charles George VAMC is recruiting for one (1) Lead Medical Support Assistant within the Mental Health Service Line . The incumbent works as a Lead Medical Support Assistant and Automated Data Processing Applications Coordinator(ADPAC) located within the Mental Health Service. Incumbent serves as a front-line Lead for the MSA staff in Mental Health Outpatient Clinics to provide lead administrative support for mental health programs and assist in clinic operations of MHS.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties and Assignments at this level include, but are not limited to: Assigning and evaluating the work of subordinate staff.
- →Resolving complex problems to ensure patient services are met.
- →Evaluating new products, equipment and systems in order to make recommendations for improved operations.
- →Identifying educational or training needs.
- →Making final decisions on selections; evaluating performance; and reporting disciplinary issues to the supervisor or administrative officer when necessary.
- →Responsible for planning and directing the MSA's activities, and extracting and analyzing data from a variety of sources in order to provide reports in support of performance measures to senior management.
- →Monitors and makes work assignments, provides input on performance, resolves daily workplace issues maintaining efficient workflow.
- →Ensures accurate and timely scheduling of appointments.
- →Provides guidance to staff members to include changes in policies and procedures.
- →Distributes and balances the workload and creates employee work schedules.
- →Lead MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e.
- →PACT) and ensures all related duties, customer service and other duties assigned for the proper and timely treatment of patients such as appointment schedules are maintained by MSA staff for one or more outpatient clinics.
- →Lead MSA supports patient safety standards by ensuring the use of correct identification of all patients in accordance with established VHA guidance.
- →Other Duties Assigned Work Schedule:7:30 am to 4:00 pm Telework: AD-HOC Virtual: This is not a virtual position.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: 904a27ac-28a6-42ab-baaf-5d589c3bbb5e
Posted via USAJobs