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Lead Medical Support Assistant
Veterans Health Administration · Posted 114 days ago
On-site Akron, OH $53K – $68K Apply by Jun 22, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The VA Northeast Ohio Healthcare System is recruiting for a Lead Medical Support Assistant, located at the Akron VA Clinic within Community Outpatient Service. The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. Responsible for daily workload assessments, assigning work, assuring proper staffing coverage, and determining training needs of MSAs to provide support across interdisciplinary settings.
What You'll Do
- →VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf Monitors the Cancelled Appointments and Consult Management initiative (CACMI) for cancelled/no show appointments.
- →Monitors and creates work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.
- →Assures coverage of all areas of responsibility.
- →Conducts ongoing reviews to ensure quality of work.
- →Ensures accurate and timely scheduling of appointments.
- →Provides guidance to staff members to include changes in policies and procedures.
- →Distributes and balances workload.
- →Creates and maintains employee work schedules.
- →Orients and provides on-the-job training for new and current employees.
- →Ensures all training requirements are met.
- →Organizes the work structure of his/her assigned areas.
- →Act as liaison between MSA and staff in order to resolve day to day conflicts.
- →Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments.
- →Reports backlogs, difficulties in meeting deadlines, staff conflicts, or difficulty in securing information from clinicians or the record.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 89c8939e-b06f-40b8-8a6a-70c64352902b
Posted via USAJobs