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Lead Medical Support Assistant
Veterans Health Administration · Posted 3 days ago
On-site Augusta, GA $54K – $70K Apply by Jul 6, 2026 Medical Support Assistance ESFJESTJISFJISTJ OperationsHealthcare
Apply for this job → About the Role
This position is located within the Veterans Health Administration (VHA), VISN 7, VA Augusta Health Care System (VAAHCS), serving as the Lead Medical Support Assistant (Non-PACT) for either the Emergency Department (ED) and the Inpatient Ward Department. The Lead MSA serves as the lead clerk for all MSAs in these high-acuity, fast-paced clinical environments and is responsible for carrying out a wide variety of administrative and technical duties in direct support of patient care operations.
What You'll Do
- →VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs Total Rewards of a Allied Health Professional Typical duties may include, but are not limited to: The Lead MSA (Non-PACT) coordinates the activities and workflow of Advanced and full-performance MSAs in interdisciplinary ED and inpatient settings.
- →The lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit.
- →The Lead MSA is responsible for the daily workload assessments, assigning work, assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provider support across interdisciplinary settings.
- →The Lead assists the unit with complex and non-standards procedures, including clinical flow processes related to access to care across multiple clinics, specialties and/or community resources.
- →Assignments at this level include but are not limited to ensuring accurate and timely scheduling of appointments; providing guidance to staff members, including changes in policies and procedures; creating and maintaining employee work schedules; acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflict.
- →For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity difficulty and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
- →Conducts daily workload assessments, assigns responsibilities, ensures proper staffing coverage, evaluates training records, identifies training needs, provides direct training, guides staff on policies, creates schedules, and liaises among teams to resolve operational issues.
- →Ensures timely and accurate scheduling across ED observation, inpatient consults, add-ons, walk-ins, RTC orders, VAOS, and recall systems.
- →Reviews daily accuracy of RTC, VAOS, encounters, and insurance capture.
- →Ensures documents are scanned to CPRS, manages calls professionally, participates in huddles and meetings, monitors staffing, and assists in contingency planning.
- →Reviews MSA work for accuracy, ensures proper use of systems, prevents delays in care by addressing workflow gaps, and ensures scanning procedures are completed daily.
- →Work Schedule: Monday-Friday 7:30a-4pm, wknds and holidays included Pay: Competitive salary and regular salary increases.
- →When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
- →Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 80ca4853-f500-4449-9112-af94f4aaa076
Posted via USAJobs