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LEAD MEDICAL SUPPORT ASSISTANT
Veterans Health Administration · Posted 128 days ago
On-site Richmond, VA $53K – $69K Apply by Jun 8, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The incumbent serves as the Lead Advanced Medical Support Assistant, for Sleep Clinic in the Central VA Healthcare Center.
What You'll Do
- →The Lead AMSA performs a variety of administrative functions associated with the scheduling of patient care for the Neurology program at VA Medical Center.
- →Duties include but are not limited to: Provides educational sessions to train new employees in clerical process in an efficient and effective manner to insure that clerical processes, functions and goals are understood and met.
- →Utilize VA policies, regulations, guidelines and process as they relate to the scheduling of patient appointments, consults, NEAR, Electronic Wait Lists, and pre-appointment clinical requirements(i.e. labs, EKGs, x-rays) to ensure readiness for the patient visit.
- →Monitors clinic's Access to care.
- →Monitors ICB usage ensuring insurance is collected at time of appointments and captured appropriately by the incumbent and other scheduling staff.
- →Assist with the clean-up of the EARR (Encounter Action Required Report) and delinquent recall report; supports clinics regarding utilization and clinic profile management i.e. set-up of clinic grids, cancel and restore clinics.
- →Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
- →Prepares correspondence and memos as needed.
- →Promotes Veteran registration for and utilization of MyHealthyVet (MHV).
- →Stocks basic office supplies for the executive suite.
- →Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
- →Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits.
- →Incumbent updates all patient demographics.
- →Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 770a8134-9738-4afb-8d1a-81eef0e549a0
Posted via USAJobs