Job Listing
Lead Medical Support Assistant
Veterans Health Administration · Posted 2 days ago
About the Role
The incumbent is assigned to Medical Administration Service at the VA Maryland Health Care System (VAMHCS), and reports directly to the Supervisory Medical Support Assistant (SMSA). Medical Administration Service supports specialty clinics, inpatient and outpatient services. The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.
What You'll Do
- →DUTIES: The Advanced Medical Support Assistant (AMSA) at this grade level is a Lead AMSA.
- →The Lead AMSA works independently and is considered the chief source of patient information and plays an important role in accomplishing the administrative work within the outpatient clinics by the duties listed below: Scheduling appointments in accordance with VHA Directive 1230(3) and VHA Directive 1232 (2); including canceling, re-scheduling, and no showing patient appointments and/or consults.
- →Verifies and updates patient demographics to include capturing of insurance data.
- →Ensures all patients are identified by photo identification.
- →Responsible for receiving and routing all Veterans who report to the facility for scheduled and unscheduled examinations and appointments, assuring that the patients are electronically checked-in for their appointment.
- →Responsible for explaining in detailed to Veterans about upcoming appointments, ensuring they understand what they must do and where they must go to complete their work-up.
- →Responsible for capturing scheduling preferences.
- →Responsible for completing open disposition list.
- →Ensures clinic assigned staff are appropriately utilizing Recall List (Delinquent), Return to Clinic Orders (Query from VS GUI), insurance capture buffer report, Upcoming appointment with no enrollment, VAOS report, bene-travel consults report, consult tracking manager report.
- →Ensures patient encounters are completed for clinics assigned by the end of each business day (no-shows and patient cancellations through AudioCare, VeText, etc.).
- →Encounters should be given to the Providers at the end of each business day.
- →Make Veterans aware of community care wait time.
- →Responsible for collecting Patient Tracking forms.
- →Ensures that consults greater than 30 days have proper documentation for additional scheduling attempts or dispositioning directed by the provider.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 682d3300-6d2e-43a0-871e-2af252feb8f8
Posted via USAJobs