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Lead Medical Support Assistant
Veterans Health Administration · Posted 8 days ago
On-site Richmond, VA $53K – $69K Apply by Jun 18, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
This position is located at the Veterans Administration Medical Center at the Central Virginia Veterans Healthcare System, Richmond VA and the position is located in Physical Medicine and Rehabilitation. The Lead Medical Support Assistant (MSA) position serves as a Lead Clerk for all assigned Medical Support Assistants (MSA) and Advanced Medical Support Assistants (AMSA) and works collaboratively in an interdisciplinary coordinated care delivery model.
What You'll Do
- →Duties associated with the position include, but are not limited to: Incumbent interfaces and collaborations with the larger health care system providers including VA and non-VA specialists, hospitals, diagnostic and treating facilities, and community-based programs to best meet the needs of the service.
- →This includes contacting clinical services outside of PM&R and/or facility to solicit medical documentation, as needed, necessary for optimal patient care.
- →This may also include scanning/uploading/organizing solicited information into the medical record (MR) when facility scanning is off-line or unavailable.
- →The incumbent must be conscientious regarding the confidentiality of the variety of material that will be handled.
- →The position requires a practical knowledge of an extensive body of the organization's rules and regulations governing confidentiality, including but not limited to the Privacy Act and HIPAA.
- →The incumbent assists staff with a variety of clerical duties in one or more outpatient clinics that provide a variety of medical services.
- →The incumbent must have knowledge of clinic procedures and regulations; basic medical terminology, skill in operating computer systems and applications, such as VISTA, CPRS, and Microsoft applications to accurately enter or extract information.
- →The incumbent must provide excellent customer service and must adhere to VA local, National and Service policies and procedures.
- →Work Schedule: Work hours include various tours from 7:00 - 5:30 Monday through Friday.
- →However, on occasion, additional hours and weekends may be required; management reserves the right to determine tour of duty and location of duty.
- →Telework: Not Available Virtual: This is not a virtual position.
- →Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓You may be required to serve a probationary period.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.
- ✓IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 6221bcc8-62e0-4c78-a2db-8678a0764168
Posted via USAJobs