Job Listing
Lead Medical Support Assistant
Veterans Health Administration · Posted 2 days ago
On-site Vancouver, WA $57K – $74K Apply by Jun 30, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The Vancouver, WA VA Medical Center is looking to fill a GS-6 Lead Medical Support Assistant position in their Prosthetics and Sensory Aid Service (PSAS) service line. This position serves as the liaison between the clinical staff in their assigned area and serves customers both internal and external. The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise.
What You'll Do
- →Total Rewards of a Allied Health Professional This position serves as a Lead MSA at grade GS-6.
- →The Lead MSA is responsible for answering questions for lower graded staff relating to healthcare services in an inpatient or outpatient setting.
- →The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow.
- →Monitors MyHealthVet for outside communications from veterans.
- →Duties will include but are not limited to: Performs scheduling functions for Orthotic and Prosthetics Consults, Prosthetics requests and Return to Clinic orders.
- →Answers a multitude of telephone calls and records messages pertaining to such things as detailed Prosthetic Consult requests and recognize urgent issues that require referral to the professional staff for immediate action.
- →Arranges/schedules appointments for patients at a variety of locations, services and consultants on the Prosthetics requests process, coordinates appointments for timeliness and to avoid conflicts in patient treatment and to meet the schedule of the PSAS.
- →Shows courtesy, respect and a positive attitude towards patients, co-workers and the public.
- →Works in a proficient and self-directed manner to accomplish a wide variety of tasks, to include setting priorities and coordinating work.
- →Orients new PSAS staff members to such things as the location of the patient files, formatting of CPRS, VISTA, Visual Aid.
- →Orients, and CERNER staff relative to administrative rules, regulations, procedures and policies in the capacity of a Medical Support Assistant and the VA Medical Center.
- →Retrieves and inputs pertinent data into our VISTA and CPRS and CERNER programs, maneuvers and retrieves medical documentation from the VISTA Capture/Display Program and is knowledgeable with Remote Data and is able when needed to retrieve appropriate data requested.
- →Inputs and extracts data of a highly technical nature.
- →Participating in leading team huddles and team meetings to manage and plan patient care.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 5a5d394e-c4ec-44b9-ad9a-2270bde88b3a
Posted via USAJobs