Job Listing
Lead Medical Support Assistant
Veterans Health Administration · Posted 2 days ago
About the Role
The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below. Lead MSAs assist the Supervisor with developing plans for staffing and data transmission. Maintains files necessary for monitoring the processing of consults and appointments. Has working knowledge of access within VA and in the community to schedule patients. Responsible for identifying backlogs in workload and procedural problems by monitoring of activities.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties include but are not limited to: Serves as a member of the integrated administrative and clinical team in the area assigned.
- →This may include Primary Care, Specialty Care, Mental Health, Community Care, or call center.
- →The goal is to ensure continuity of care, accurate and timely scheduling and appropriate follow up for any care required regardless of where it may be rendered and in compliance with current guidance and directives.
- →The Lead MSA assists the Supervisor with developing contingency plans for staffing and data/input/transmission.
- →The incumbent is responsible for identifying backlogs in workload and potential procedural problems by observation/monitoring of the activities for the AMSAs and brings them to the attention of the Supervisor.
- →Incumbent will perform spot checks to ensure that all AMSAs are processing consults following assigned procedures and guidelines for the work accomplished and ensuring appropriate authorizations are entered if required.
- →As the Lead MSA, the incumbent will provide on-the-job training to new employees and assist AMSAs with difficult and more complex consult problems, providing accurate instructions and workable solutions.
- →Responsible for reviewing the work of full performance and developmental AMSAs for accuracy and completeness, using current laws and directives.
- →The Lead MSA assists with contacting Veterans by telephone to explain pending or new consult requests.
- →The Lead MSA will maintain Office of Community Care-approved electronic systems to track consults for Community Care services.
- →Demonstrates a high level of flexibility, teamwork, and multi-faceted skills by cross-training to other areas to provide coverage as needed.
- →The Lead MSA can independently manage position responsibility with little to no supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
- →Acts as the primary timekeeper for MSAs and AMSAs within the Business Office.
- →Updates employee timecards, enters leave and premium pay requests when instructed by the Supervisor, submits LWOP and AWOL requests, maintains FMLA, jury duty and other documents required for time keeping audits.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓IMPORTANT: If using post-high school education to substitute for high school education, you must submit a copy of your unofficial or official transcript with your application.
Benefits
- ★Total Rewards of a Allied Health Professional
Personality Fit
Job ID: 50030b44-6fd9-4314-8bdb-130c3e4b3403
Posted via USAJobs