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Lead Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
On-site San Francisco, CA $67K – $88K Apply by Jun 15, 2026 Medical Support Assistance ESFJESTJISFJISTJ Operations
Apply for this job → About the Role
The incumbent serves as a Lead Medical Support Assistant (MSA) under the Department of Surgery at the San Francisco Veterans Affairs Health Care System. Acts as the facilitator and administrative coordinator under Surgical Service and works closely with the other surgical MSA, Section Chief, chief/senior residents, and other surgical staff to maintain smooth workflow by addressing deficiencies as needed. May be required to act as a 'float' to assist with unit coverage.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major Duties: Assists with the coordination of patients and follows them through their first clinic appointment to their post-operative appointments, making sure that any patient issues or problems are identified and resolved at the surgical subspecialty level, although a multidisciplinary approach may be needed.
- →Provides knowledge of all VAMC programs, policies, directives, resources, and processing requirements for surgery, thereby offering continuity of patient care to the respective specialty.
- →Serves as a multi-skilled person dedicated to patient care management of their assigned specialty by promoting patient flow and administrative efficiency in both the inpatient and outpatient setting.
- →Takes calls from outside medical providers concerning referrals and transfers that would otherwise create complex coordination of encounters for patient and professional health providers.
- →Ensures consults are received and addressed in a timely manner and to prioritize making clinic appointments based on the severity of the case and the order of patient acknowledged.
- →Example: routine consults are scheduled within a month of receiving unless patient circumstances prevent a visit.
- →Works with the surgical teams to arrange transportation, accommodations, and medical notices to the patient's employers, accomplished by completing and filling disability and leave of absence paperwork for California State and Medicare.
- →Composes personalized letters requested by patients and obtains appropriate physician verification and signatures of highest importance that are urgent or stat consults.
- →These are usually placed through email or phone by outside medical providers.
- →Communicates effectively and articulates complex materials.
- →Sustains high responsibilities by orchestrating emergent patient intake or a clinic visit with a 7-10 day time frame.
- →Acts as the patients' primary advocate, updating and reassuring patients through the surgical scheduling process that may overload the subordinate team leaders or supervisors.
- →Receives a high volume of calls from patients and effectively triages to appropriate providers.
- →Interacts frequently with cardiology, radiology, ultrasound, pulmonary, social work, dentistry, physical therapy, and medical practice.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 3b6e1fa1-1db6-4420-886a-cae25aa955a3
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