Job Listing
Lead Medical Support Assistant
Veterans Health Administration · Posted 7 days ago
On-site Los Angeles, CA $62K – $80K Apply by Jun 10, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
This position is located at the Sepulveda Ambulatory Care Clinic (CITC) within the Greater Los Angeles Veterans Administration Healthcare Network in the Care in the Community Service. The Lead Medical Support Assistant initiates and carries out a variety of administrative and technical duties in support of the (CITC) Veteran and Vendor Relations Team. Will handle calls from patients and vendors, as a liaison between VA clinics and non VA healthcare professionals coordinating authorized care.
What You'll Do
- →Verifying and updating demographics and insurance information.
- →Research and maintains an updated date base of community medical services to assist Veterans with locating medical care in the community.
- →Adjust the flow and sequencing of the work to meet team and patient needs.
- →Works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record.
- →Participates and provides input in problem-solving on operational issues or procedures in team meetings.
- →Independently follow-up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
- →Directly accountable, and has the knowledge, skills, and ability to serve as an autonomous extension, to the Supervisor of the CITC.
- →Monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.
- →Acts as liaison between AMSA and staff in order to resolve day to day conflicts.
- →Monitors daily staffing levels and ensures equal distribution of workload/coverage on a daily basis.
- →Collaborates, communicates, set priorities, and organizes the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
- →Provides on-the-job training to new employees and assist AMSA's with difficult and more complexed Consult problems, providing accurate instructions and workable solutions.
- →Monitors and triages daily CISCO Finesse Phone Queue.
- →Provide administrative support, while also assisting vendors, patients and their family members with any general questions or issues that they may have regarding care in the community.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English. - Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
Personality Fit
Job ID: 0cd1544b-d2fd-412f-b530-d90e3a62b7bc
Posted via USAJobs