Job Listing
Lead IT Specialist (CustSpt)
National Institutes of Health · Posted 54 days ago
Hybrid Montgomery County, MD $102K – $133K Apply by Jul 27, 2026 Information Technology Management ENTJINTJINTPISTJ Healthcare
Apply for this job → About the Role
Join the NIH's Clinical Center as a Lead IT Specialist and help power the technology that supports world-class clinical research and patient care. Lead a skilled support team, drive impactful IT initiatives, solve complex technical challenges, and shape customer-focused technology solutions across a dynamic healthcare and research environment. This role offers leadership, innovation, and the opportunity to make a meaningful mission-driven impact.
What You'll Do
- →Leads a team of Information Technology (IT) specialists providing desktop and customer support services in a clinical research environment by assigning work, establishing priorities, monitoring progress, and providing technical guidance and mentoring to team members.
- →Coordinates and oversees daily IT operations to ensure the availability, performance, and reliability of desktop systems, servers, backups, and customer support services while maintaining continuity of operations.
- →Analyzes customer requirements and evaluates hardware, software, and system configurations to recommend, implement, and support IT solutions that meet organizational needs.
- →Installs, configures, troubleshoots, and maintains computer hardware, operating systems, software applications, and network-connected devices to resolve complex technical issues.
- →Develops and implements customer support policies, procedures, service standards, and knowledge management resources to improve service delivery and customer satisfaction.
- →Collaborates with network engineers, application developers, cybersecurity personnel, and the NIH IT Service Desk to resolve complex system integration and configuration issues and prevent recurring problems.
- →Evaluates emerging technologies through product comparisons, compatibility testing, and cost-benefit analyses, and provides recommendations for future IT implementations.
- →Ensures compliance with information security and information assurance policies while supporting enterprise IT systems and customer computing environments.
- →Provides customer training, manages service level performance metrics, and prepares reports to improve operational efficiency and support organizational objectives.
Personality Fit
Job ID: 4dac7376-0f51-4158-ba9b-2da850fed464
Posted via USAJobs