Job Listing
Lead Information Receptionist
Veterans Health Administration · Posted 1 days ago
About the Role
The lead information receptionist position is located in the Office of Veteran Experience and Employee Engagement (OVE&EE) at the Ann Arbor VA Healthcare System. The lead information receptionist greets all patients and guests as they enter the medical center. They represent the VA Ann Arbor Healthcare System with first-class qualities to create a positive first impression.
What You'll Do
- →Major duties include, but are not limited to: Performs customer service guest relations, shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, politeness, respect, and dignity to others; relates well to people from varied backgrounds and different situations.
- →Receives, greets and direct callers over the telephone and in person with precise clear instructions.
- →Provides a variety of information about the organization, its functions, and activities and is able to meet the needs of the individual and explain in general terms the information in a way that is understandable to the target audience or to resolved confusion surrounding the inquiry.
- →Takes accurate messages and ensures their delivery to support a responsive culture to the customer.
- →Provides personal wayfinding assistance and often take Veterans and visitors to locations when they have difficulties with instructions provided.
- →Addresses customers by answering questions concerning the location of outpatient clinics, inpatient area pharmacy, radiology and lab services and other areas of the medical center.
- →Responsible for communicating effectively with individuals from varied backgrounds as well as those with mental and/or health problems.
- →Responsible for all administrative functions.
- →Give on the job training to new employees in accordance with established procedures and practices.
- →Instruct employees in specific tasks and job techniques and make available written instructions, reference materials and supplies.
- →Distribute and balance the workload among employees in accordance with established workflow or job specialization, assure timely accomplishment of the assigned workload, and assure that each employee has enough work to keep busy.
- →Other duties as assigned.
- →Work Schedule: Monday - Friday 8:30am - 5:00pm Virtual: This is not a virtual position.
- →Position Description/PD#: Lead Information Receptionist/PD939210 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: There may be some walking, standing, bending, carrying of light items, driving of a golf cart, etc.
- ✓Occasionally, relationships with Veterans can become intense and the incumbent is exposed to high levels of stress.
- ✓As such, this position demands emotional stability.
- ✓The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
Personality Fit
Job ID: a890d7ad-8dbe-4dc9-8826-3f25388ab899
Posted via USAJobs