Job Listing
Lead Information Receptionist
Veterans Health Administration · Posted 3 days ago
About the Role
This position was created for the purpose of providing assistance to Veterans, their families, and visitors at the Ralph H. Johnson VA Medical Center. Employee will be assigned to Community Engagement and Veteran Experience with their primary assignment at the information desk located at the visitor entrance to the medical center or any other area where patients and visitors would seek information, or standing in strategic locations where patients or visitors need wayfinding assistance.
What You'll Do
- →Leads a team of employees who perform work at the GS-3 and GS-4 levels.
- →Provides guidance and technical direction for accomplishing the work of the team, ensuring that work assignments of employees on the team are carried out.
- →Works with the supervisor in the assignment of functions of team members to meet routine and unusual deadlines and priorities.
- →As the work leader, ensure the work assignments of employees in the assigned unit are carried out.
- →Distributes and balances workload and tasks among employees in accordance with established workflow and/or job specialization.
- →In case of a shortage of personnel due to scheduled or unscheduled leave, the incumbent will be responsible for filling in as necessary and for distributing the workload to other team members to ensure smooth workflow.
- →Ensures the timely accomplishment of assigned tasks and ensures that each employee has enough work to keep busy.
- →Monitors the status and progress of work and makes day-to-day adjustments in accordance with established priorities.
- →Maintains current occupational and regulatory knowledge and answers questions and inquiries of other employees on procedures, policies, and directives.
- →Trains or arranges for the training of team members in the accomplishment of tasks and projects.
- →Gives on-the-job training to new employees in accordance with established procedures and practices.
- →Monitors and reports on the status and progress of work, checks on work in progress, and reviews completed work to see that the supervisor's instructions on work priorities, methods, and quality have been met.
- →Obtains assistance and/or needed information from the supervisor on unusual, unexpected, or difficult problems that may arise or backlogs that cannot be disposed of promptly.
- →Checks work in progress, or spot checks work not requiring review, and reviews completed work to see that the supervisor's instructions on work sequence, procedures, and deadlines have been met.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Personality Fit
Job ID: 42ce159b-a90e-43a3-8e62-3dfb1bc37c8b
Posted via USAJobs