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IT Specialist (Security)
Federal Aviation Administration · Posted 4 days ago
Hybrid Tutuila Island, AS $77K – $120K Apply by Jul 1, 2026 Information Technology Management ENTJINTJINTPISTJ Engineering
Apply for this job → About the Role
Incumbent will serve as an IT Specialist with the Infrastructure Services Branch (AIF-330).
What You'll Do
- →This position is inherently governmental as it will determine AIT continuity of security and operations through strategy, implementation, policies, and guidance for the Infrastructure Services Branch within the I&O organization.
- →The position will assist in the budget process for identifying and implementing national network strategy related technologies and assist in the evaluation of products and vendor solutions for network related technologies for security and connectivity.
- →This position within the Infrastructure Services Branch will provide operational administration and support for enterprise secure access services utilizing Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and Zscaler Digital Experience (ZDX) within a federal government network environment.
- →Responsibilities include maintaining platform availability, monitoring service health, and managing configuration settings that support secure internet access, zero-trust connectivity to internal applications, and end-user digital experience visibility.
- →Ensure that platform configurations align with federal cybersecurity requirements, agency security baselines, and Zero Trust Architecture initiatives.
- →Perform routine operational checks, validate service updates, and coordinate with network and security teams to maintain secure and reliable access for agency users, remote personnel, and mission systems.
- →Monitor and analyze network traffic, security logs, and operational alerts generated through Zscaler platforms to identify suspicious activity, policy violations, and emerging cyber threats impacting federal systems.
- →Utilize Zscaler dashboards and log data to review web traffic patterns, application access behavior, and security enforcement actions such as malware blocking, SSL inspection results, and firewall events.
- →Escalate or respond to security incidents in coordination with Security Operations Center (SOC) personnel while ensuring proper documentation and incident tracking.
- →Support continuous monitoring initiatives required under federal cybersecurity frameworks by identifying anomalies, validating threat detections, and assisting in the investigation of unauthorized or high-risk network activity affecting government networks.
- →Incumbent will Troubleshoot complex network connectivity and user access issues affecting secure web browsing, private application access, and endpoint connectivity within Zscaler environments.
- →Investigate problems involving authentication, client connector functionality, SSL inspection failures, application segmentation policies, and routing configurations that impact end-user access to mission-critical systems.
- →Work closely with network engineers, identity management teams, and endpoint support personnel to isolate root causes and restore secure connectivity.
- →Utilize diagnostics and performance insights from ZDX to identify latency, packet loss, or network path issues affecting user experience.
Requirements
- ✓We are not accepting applications from noncitizens.
Personality Fit
Job ID: 77338da9-10ff-4494-9f51-446c069c2237
Posted via USAJobs