Job Listing
IT Specialist
National Institutes of Health · Posted 50 days ago
Hybrid Montgomery County, MD $102K – $158K Apply by Jul 31, 2026 Information Technology Management ENTJINTJINTPISTJ
Apply for this job → About the Role
These positions are located in one of the following Institutes/Centers who are participating in this recruitment: CC CSR NCI NHLBI NIAID NIDCD NINDS OD Additional institutes/centers may also participate in this announcement.
What You'll Do
- →Manage special projects that have a significant impact on the delivery of customer support services.
- →Lead quick response teams in responding to problems resulting from catastrophic events, such as virus infections or power outages.
- →Resolve hardware/software interface and interoperability problems.
- →Analyze, design, develop, customize, and implement a wide range of complex hardware and software to support large-scale LAN/WAN systems including protocols, management systems, communications controllers, bridges, routers, and other network devices that support extensive operations.
- →Analyze, plan, and coordinate major hardware acquisitions to meet current and future business requirements.
- →Develop service level agreements (SLAs) that define requirements and expectations for the delivery of customer support services.
- →Develop and implement performance criteria to ensure that requirements are achieved.
- →Represent the customer service discipline on applications development teams to ensure that customer service requirements are addressed during the systems development process from translation of functional requirements through systems testing.
- →Represent the organization in meetings and discussions with vendors and/or intra-agency advisory committees to resolve problems.
- →Work with other agency experts in the design and installation of hardware and software for new network or for major modifications to existing network(s).
Personality Fit
Job ID: d30eb6d4-7f75-4b0e-920d-706f0721b6d7
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