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IT Specialist
Deputy Assistant Secretary for Information and Technology · Posted 1 days ago
Hybrid Austin, TX $63K – $100K Apply by Sep 18, 2026 Information Technology Management ENTJINTJINTPISTJ Operations
Apply for this job → About the Role
This position is located in the Department of Veteran Affairs' Enterprise Command Operations (ECO), End User Services (EUS), Office of Information and Technology (OIT). Serving as an IT Specialist responsible for the full range of duties within their assigned roles in the Enterprise Command Center to provide event management services for addressing IT operational events in order to maintain the interoperability of production systems and services.
What You'll Do
- →Major Duties: GS-2210-9 Serves as a team member on ad hoc and/or standing work groups in a virtual environment accountable to the division chief.
- →Creates and maintains documentation on networks, systems, applications and databases to include historical and trending information.
- →Develops and manages customer service performance requirements.
- →Works with customers to test applications to assure software and systems quality and functionality.
- →Participates in networks, systems, applications and databases designs to ensure implementation of appropriate monitoring systems.
- →Assesses security events to determine impact and implements corrective actions.
- →Documents systems administration standard operating procedures.
- →Researches, evaluates and provides feedback on problematic trends and patterns in customer support requirements.
- →Maintains problem tracking and resolution databases.
- →Participates in the planning, execution, operation and maintenance of IT systems and infrastructures to insure systems can be properly monitored.
- →Consults with customers to identify any specify requirements and/or actions required for various events.
- →Monitoring of events to identify Incidents and provide to the appropriate support organization.
- →Participates in the restoration processes (Critical, High-Level Incident) for service outages, bringing information available from monitoring tools.
- →This is accomplished by monitoring various system performance factors in the networks, systems, applications and databases workloads.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Selectee is subject to background/suitability investigation.
- ✓Selected applicant will be required to complete an online onboarding process.
- ✓This position is subject to pre-employment and random drug testing.
- ✓Complete the initial online assessment and USAHire Assessment, if required.
- ✓To be considered for this position, applicants must complete all required steps in the process.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: - your performance and conduct; - the needs and interests of the agency; - whether your continued employment would advance organizational goals of the agency or the Government; and - whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: aa1e71a4-2c5e-4b1a-a627-1212d0f794fd
Posted via USAJobs