Job Listing
IT Specialist
Deputy Assistant Secretary for Information and Technology · Posted 3 days ago
About the Role
This position is located in the Department of Veterans Affairs (VA), Office of Information Technology (OIT), Division, where the incumbent serves as an Information Technology Specialist responsible for installation, configuration, troubleshooting, customer assistance, and training in support of and in response to OIT requirements.
What You'll Do
- →OIT Mission: The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans.
- →OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology.
- →Major Duties: Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components (i.e.
- →Master Incident Management Plan, when applicable).
- →Serves as a problem solver and advisor and provides operational support for IT central office users of IT equipment, software, networks, and systems.
- →Resolves problems and conflicts with occasion uncooperative vendors/manufacturers when procured items do not meet with prescribed specifications.
- →Troubleshooting operating system software problems and application and software interfacing problems of an unusual or difficult nature.
- →Investigates frequent or significant transmission/communication software problems.
- →Discusses operating systems and procedures with IT officials and specialists at all levels and identifies IT improvements and ways to provide greater effectiveness and economy of services.
- →Consults with and advised staff members in other specialty areas with OIT and experts in the Administration and Staff Offices to develop integrated problem resolution plans.
- →Reviews installed systems and diagnoses problems encountered in the use of the systems.
- →Interprets and explains IT/customer support regulations, policies, and directives.
- →Plans and implements customer support services covering OIT equipment, software, systems, interfaces, and networks.
- →Develops plans for installing, configuring, troubleshooting, and maintaining user IT equipment and software.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓This is not a remote position.
- ✓OI&T has multiple worksites at various duty locations, and the individual(s) selected may be assigned to any federal government work site.
- ✓Only resumes up to TWO total pages will be accepted.
- ✓Applicants with resumes exceeding the two page limit will be removed from consideration.
- ✓Your resume must be 5MB or less.
- ✓We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages.
- ✓We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX).
Personality Fit
Job ID: a8240096-aca5-49fb-a8a8-cc7eeae33e29
Posted via USAJobs