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IT SPECIALIST (CUSTSPT) TITLE 32 PERMANENT
Army National Guard Units · Posted 60 days ago
Hybrid Concord, NH $85K – $110K Apply by Aug 17, 2026 Information Technology Management ENTJINTJINTPISTJ
Apply for this job → About the Role
THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a IT SPECIALIST (CUSTSPT) TITLE 32 PERMANENT, Position Description Number D2526P02 and is part of the NH ARNG DCSIM, National Guard This vacancy is to gather applications that may or may not result in a referral or selection.
What You'll Do
- →This position works in the customer support service desk section.
- →Serves as an Information Technology (IT) Specialist (CUSTSPT) responsible for the delivery of customer support services, including installation, configuration, troubleshooting, customer assistance and/or training, in response to customer requirements.
- →As an IT Customer Support Specialist, the incumbent is responsible for providing Tier II technical support at the Service Desk and responsible for customer relationship building and problem resolution management.
- →Work is performed in a tiered Service Desk environment involving support to multiple sites for the planning and delivery of information technology customer support services including installation, configuration, troubleshooting, customer assistance, and/or training in response to customer requirements.
- →MAJOR DUTIES: Addresses problems; installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support).
- →Typically provides initial incident information to the Incident Response (IR) Specialty.
- →Provides Tier II support for end-user hardware failures.
- →Responds to a variety of failures to devise recovery plans for system failures.
- →Re-images customer workstations as needed and resolves complex problems.
- →This includes developing and/or using programs and techniques to isolate causes of problems and user errors.
- →Detects damaged or lost files, optimizes disk management, measures system performance, controls system security, and/or extends system capabilities to support local requirements.
- →In case of system failure, makes quick fixes to restore operations, then analyzes problems, develops recommendations, and works with other staff to implement changes.
- →Trouble-shoots and repairs IT systems and related components, (software & hardware) implementing Army standards and accepted practices.
- →Notifies team leader of any significant trends in hardware / software implementation issues and any potential problems that may have a detrimental effect on mission requirements.
Requirements
- ✓Substitution of Education for Specialized Experience: Ph.D. or Equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree
Personality Fit
Job ID: a21cc93d-ba19-4239-97ff-17bbdc3d5526
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