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IT SPECIALIST (CUSTSPT) (TITLE 32)
Army National Guard Units · Posted 63 days ago
On-site Springfield, IL $69K – $98K Apply by Aug 11, 2026 Information Technology Management ENTJINTJINTPISTJ
Apply for this job → About the Role
THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a IT SPECIALIST (CUSTSPT) (TITLE 32), Position Description Number D2526P02 and is part of the IL DCSIM, National Guard.
What You'll Do
- →As a IT SPECIALIST (CUSTSPT) (TITLE 32), GS-2210-9/11, you will be providing Tier II technical support at the Service Desk and responsible for customer relationship building and problem resolution management.
- →MAJOR DUTIES: This is not an all-inclusive list: Provide support and guidance on installing, and operating personal computers, peripheral equipment, and associated software.
- →Receive, respond to, and ensure resolution of all types of help center calls.
- →Develop and/or use programs and techniques to isolate causes of problems and user errors; apply appropriate security measures consistent with approved security standards.
- →Detect damaged or lost files, optimize disk management, measure system performance, control system security, and/or extend system capabilities to support local requirements.
- →Evaluate IT hardware and software used by activities; Install, test, and prepare performance reports and recommendations on such equipment as microcomputers, printers, scanners, etc.
- →Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.
- →In case of system failure, make quick fixes to restore operations, then analyze problems, develop recommendations, and work with other staff to implement changes.
- →Trouble-shoot and repair IT systems and related components (software & hardware), implementing Army standards and accepted practices.
- →Receive requests for resolution of hardware or software problems that may require in-depth research.
- →Maintain awareness of current trends in information technology; perform varied research and periodical searches to identify current trends in information systems, hardware, software, and training.
- →Update hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software.
Requirements
- ✓IAW The Fair Chance Act,?Agency employees may not request criminal history information at the point of initial application, upon receipt of an application, or prior to, during or after a job interview.?
- ✓If an Optional Form (OF) 306, Declaration of Employment is submitted prior to the point of a conditional offer, questions related to background information section may not be asked.
- ✓This is an excepted service position that requires membership in the Illinois National Guard and in the military grade listed in the announcement.
- ✓This is required prior to the effective date of placement.
- ✓If you are not sure you are eligible for military membership, please contact a National Guard recruiter prior to applying for this position.
- ✓Selectee will be required to wear the military uniform.
- ✓Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment.
- ✓Males born after 31 December 1959 must be registered for Selective Service.
- ✓Federal employment suitability as determined by a background investigation.
- ✓May be required to successfully complete a trial period.
- ✓This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968.
- ✓An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position.
- ✓Irregular and/or overtime (compensatory) hours may be required to support operational requirements or contingencies or may be required to work hours outside of the normal duty day.
- ✓Incumbent must complete appropriate training and obtain required certifications IAW DoDI 8140, DOD 8570.01M or applicable governing document(s) for Cyber workforce as an IA Technician Level II within 9 months of employment pending training seat availability.
Personality Fit
Job ID: 232627c1-8fbd-4890-8683-ab4e30e3bc6e
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