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IT SPECIALIST (CUSTOMER SUPPORT) (TITLE 32)
Army National Guard Units · Posted 4 days ago
On-site Whiteman AFB, MO $76K – $99K Apply by Oct 2, 2026 Information Technology Management ENTJINTJINTPISTJ Customer Success
Apply for this job → About the Role
This is a National Guard Title 32 Excepted Service Position. This position is an Indefinite with Right to Convert to Permanent GS-2210-11 IT SPECIALIST (CUSTOMER SUPPORT) (TITLE 32), Position Description Number D2528P01 and is part of the MO Directorate of Information Management. SEE NOTES UNDER CONDITIONS OF EMPLOYMENT.
What You'll Do
- →Provides support and guidance on installing, and operating personal computers, peripheral equipment, and associated software.
- →Supports users on equipment and software; custom installation and maintenance of hardware and software.
- →Receives, responds to, and ensures resolution of all types of help center calls.
- →Notifies team leader of any significant trends in hardware / software implementation issues and any potential problems that may have a detrimental affect on mission requirements.
- →Coordinates support actions with user, other IT personnel, and higher levels as required.
- →Evaluates IT hardware and software used by activities.
- →Coordinates external vendor support for warranty repairs when applicable and ensures proper escort assigned while work is performed.
- →Installs, tests, and prepares performance reports and recommendations on such equipment as microcomputers, printers, scanners, etc.
- →Works with users to test and evaluate a variety of software packages.
- →Analyzes customer problems and researches database for possible solutions or tasks the appropriate subject matter expert or section capable of resolving the problem.
- →Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software.
- →Maintains awareness of current trends in information technology.
- →Performs varied research and periodical searches to identify current trends in information systems, hardware, software, and training.
- →Performs other duties as assigned.
Requirements
- ✓Substitution for Education for the GS-11 Grade Level: Must possess a Ph.D. or equivalent, OR three years of progressively higher level graduate education in computer science, engineering, information science, or information systems management leading to such a degree.
Personality Fit
Job ID: b82f283b-f044-485a-b011-c476f1cc22cf
Posted via USAJobs