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IT Specialist (Customer Support / Systems Analysis)
Deputy Assistant Secretary for Information and Technology · Posted 56 days ago
Hybrid Austin, TX $109K – $142K Apply by Jul 27, 2026 Information Technology Management ENTJINTJINTPISTJ Customer Success
Apply for this job → About the Role
This position is in the Department of Veteran Affairs (VA), Office of Information & Technology (OIT). The purpose of the position is to lead the full range of duties associated with the systems analysis and customer support for all major Incidents related to Information Technology (IT) service outages, degradation of services and unplanned service disruptions that negatively impact the VA's nationwide plans. Goals, and mission effectiveness in support of our nation's Veterans.
What You'll Do
- →OIT Mission: The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans.
- →OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology.
- →Major Duties: Provides technical support to customers who need assistance utilizing client level hardware and software in accordance with established or approved organizational process components(i.e., Master Incident Management Plan, where applicable.) Develops assessment plans and measures of performance/effectiveness.
- →Conducts strategic and operational effectiveness assessments as required for cyber events.
- →Determines whether systems performed as expected and provides input to the determination of operational effectiveness.
- →Develops unique cyber indicators to maintain constant awareness of the status of highly dynamic operating environment.
- →Collects, processes, analyzes, and disseminates cyber warning assessments Duties align with Cybersecurity Codes: 411, 112, 141 Work Schedule: 3:00pm-11:30pm, Tuesday-Saturday Compressed/Flexible: Available at manager's discretion.
- →Travel Required: Up to 25% travel may be required, as needed, for this position.
- →Telework: Adhoc telework may be authorized at management discretion.
- →Financial Disclosure Report: Not applicable Virtual: This is not a virtual position.
- →Position Description PD: IT Specialist (Customer Support / Systems Analysis)/PD00098A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Physical Demands: The work is sedentary.
- →Some work may require walking and standing in conjunction with travel and attendance at meetings and conferences away from the work site.
- →Working Conditions: Work is performed in a typical computer operations environment.
- →Rooms are well lit, air conditioned office spaces with moderate noise from common office equipment.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: 453438e7-4435-4ca2-9b39-5fc9e4d96ef6
Posted via USAJobs