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IT Specialist (Customer Support)
Federal Aviation Administration · Posted 56 days ago
Hybrid Oklahoma City, OK $91K – $140K Apply by Aug 3, 2026 Information Technology Management ENTJINTJINTPISTJ Customer Success
Apply for this job → About the Role
Serves as an IT Specialist (Customer Support) within the Wireless & Mobility Services Branch, AMK-270. Performs multiple, varying and complex assignments under the minimal direction of the National Wireless Program unit manager.
What You'll Do
- →Applies experience and comprehensive technical knowledge to accomplish assignments and to develop plans and techniques to improve programs and policies.
- →Understands how his/her technical area interacts with or is affected by other disciplines, and considers the objectives of the major subdivision and LOB/SO when developing, integrating, and implementing solutions to diverse, complex problems.
- →May serve as Contracting Officer Representative (COR) for contracts and provide guidance and direction toward completion of contract deliverables.
- →Including activities related to validating vendor invoices against NWP¿s inventory, tracking burn rates against customer Inter-Agency Agreements, and generating customer reports.
- →May serve as NWP website/portal or POC and be responsible for maintaining and keeping the website current at all times.
- →May serve as Remedy or Service Now POC for NWP which will include working with internal and external customers.
- →Contacts are internal and external.
- →May act as a key technical point of contact for assigned activities.
- →Contributes to the preparation of management/technical reports or contractual documents and may communicate the overall results of a project or work activity to FAA management and the National Wireless Program¿s internal and external customers.
- →Executes established policies/procedures provide guidance for most assignments, but is allowed considerable discretion to select the most appropriate approach or to recommend new approaches.
- →Assignments typically require solutions to be derived by interpreting and extrapolating from situations faced in the past.
- →Provides recommendations to improve work processes.
- →Applies working knowledge of DOT/FAA policies and guidelines that specifically impact cellular mobility.
- →This position will require periodic travel.
Requirements
- ✓We are not accepting applications from noncitizens.
- ✓See qualifications section.
- ✓KSA Information: As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements.
- ✓Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.
- ✓In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA.
- ✓Your work history examples should be specific and clearly reflect the highest level of ability.
- ✓Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided.
- ✓Your answers may be adjusted by a Human Resource Specialist as appropriate.
- ✓Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) and Other Factors listed in the announcement.
- ✓Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.
Personality Fit
Job ID: 74284d4c-fd47-42c0-813e-6c29e3d7815a
Posted via USAJobs