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IT Specialist (Customer Support)
Federal Aviation Administration · Posted 50 days ago
Hybrid Oklahoma City, OK $75K – $117K Apply by Aug 10, 2026 Information Technology Management ENTJINTJINTPISTJ EngineeringCustomer Success
Apply for this job → About the Role
The IT Specialist (Customer Support) position administers, develops, delivers, and supports information technology (IT) systems and services. The requirement is knowledge of IT principles, concepts, and methods; e.g., data storage, software applications, and networking. Information technology refers to systems and services used in the automated acquisition, storage, manipulation, management, movement, control, display, switching, interchange, transmission, assurance, or reception of information.
What You'll Do
- →Work in the Technical Category at this pay band is characterized by such assignments as: Collects, records and analyzes data/information; identifies problems; and performs analysis.
- →Plans and carries out projects for collecting detailed data or information from primary sources.
- →Such projects are typically a part of a large and continuing program.
- →Plans and analyzes data.
- →May suggest data sources and prepare interpretive reports of limited scope.
- →Characteristic information technology assignments in the Customer Support specialization at this pay band include: Prepares standard log-in scripts and establishes network access protocols to enable customers to gain local or remote access.
- →Reviews, validates, and standardizes problem resolutions for inclusion in the problem resolution database.
- →Evaluates and reports on newly publicized tools and trends in the customer support field such as browser-based and speech-enabled customer support services with recommendations as to possible applications at FAA.
- →Organizes vendor demonstration sessions for other specialists.
- →Performs a mixture of routine and multiple and varying assignments under the limited direction of a manager, project/program manager, team leader, or more experienced technical specialist.
- →Acts as an individual contributor and/or member of a team.
- →May perform some leadership functions for small projects/programs/teams.
- →Applies experience and detailed technical knowledge applicable to his/her discipline to plan and accomplish assignments.
- →Typical assignments may include: limited system development; collecting, recording and analyzing data/information; identifying problems; performing investigation and inspection activities; and initiating compliance and enforcement actions.
Requirements
- ✓We are not accepting applications from noncitizens.
- ✓Refer to qualifications section.
- ✓Information Regarding KSA's: As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements.
- ✓Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.
- ✓In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA.
- ✓Your work history examples should be specific and clearly reflect the highest level of ability.
- ✓Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided.
- ✓Your answers may be adjusted by a Human Resource Specialist as appropriate.
- ✓Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) and Other Factors listed in the announcement.
- ✓Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.
Personality Fit
Job ID: 25958ae4-653f-456a-8fff-b4536b4be830
Posted via USAJobs