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IT SPECIALIST (CUSTOMER SUPPORT)
Army National Guard Units · Posted 49 days ago
On-site Camp Dodge Military Reservation, IA $69K – $98K Apply by Aug 11, 2026 Information Technology Management ENTJINTJINTPISTJ Customer Success
Apply for this job → About the Role
IOWA ARMY NATIONAL GUARD - TITLE 32 EXCEPTED SERVICE POSITION This position is restricted to current Military members of the Iowa Army National Guard. LOCATION: G6, Johnston, IA
What You'll Do
- →As a IT SPECIALIST (CUSTOMER SUPPORT), GS-2210-9/11 your duties are below.
- →Addresses problems; installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support).
- →Typically provides initial incident information to the Incident Response (IR) Specialty.
- →Provides Tier II support for end-user hardware failures.
- →Responds to a variety of failures to devise recovery plans for system failures.
- →Re-images customer workstations as needed and resolves complex problems.
- →This includes developing and/or using programs and techniques to isolate causes of problems and user errors.
- →Detects damaged or lost files, optimizes disk management, measures system performance, controls system security, and/or extends system capabilities to support local requirements.
- →In case of system failure, makes quick fixes to restore operations, then analyzes problems, develops recommendations, and works with other staff to implement changes.
- →Trouble-shoots and repairs IT systems and related components, (software & hardware) implementing Army standards and accepted practices.
- →Notifies team leader of any significant trends in hardware / software implementation issues and any potential problems that may have a detrimental effect on mission requirements.
- →Coordinates support actions with user, other IT personnel, and higher levels as required.
- →Evaluates IT hardware and software used by activities.
- →Installs, tests, and prepares performance reports and recommendations on such equipment as microcomputers, printers, scanners, etc.
Requirements
- ✓NATIONAL GUARD MEMBERSHIP IS REQUIRED: This is an excepted position that requires military membership in a compatible military assignment in the Iowa Army National Guard.
- ✓Selectee will be required to wear the military uniform.
- ✓Acceptance of this excepted position constitutes concurrence with these requirements as a condition of employment.
- ✓APPLICATION MATERIALS MUST BE RECEIVED BY 08/11/2026 .
- ✓FAILURE TO PROVIDE COMPLETE INFORMATION MAY RESULT IN YOUR NOT RECEIVING CONSIDERATION FOR THIS POSITION.
- ✓Please refer to the Qualifications and Evaluations Section of this Announcement to understand the qualification requirements, and the How to Apply Section for detailed instruction on applying.
- ✓TRIAL PERIOD REQUIREMENT: As a condition of employment for accepting this position, you will be required to serve a 2-year trial period or 1-year (Veterans Preference Eligibles Only) during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: Your performance and conduct.
- ✓The needs and interests of the agency.
- ✓Whether your continued employment would advance organizational goals of the agency or the Government; and Whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓SECURITY CLEARANCE REQUIREMENT: Employment is subject to attaining and maintaining a clearance as required by this position.
- ✓If the selectee does not possess the applicable security clearance when hired, application must be made within 30 days of the start date.
- ✓Failure to make application for the required security clearance will result in termination of employment.
Personality Fit
Job ID: f1ffac29-18cb-403d-a125-ddf4e4177c0c
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