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IT SPECIALIST (CUSTOMER SUPPORT)
Army National Guard Units · Posted today
HybridReisterstown, MD$85K – $111KApply by Jun 10, 2026Information Technology ManagementENTJINTJINTPISTJCustomer Success
Apply for this job →About the Role
THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a IT SPECIALIST (CUSTOMER SUPPORT), Position Description Number D2526P02 and is part of the MD JFHQ G6, National Guard.
What You'll Do
- →This position is responsible for providing Tier II technical support at the Service Desk and responsible for customer relationship building and problem resolution management.
- →Work is performed in a tiered Service Desk environment involving support to multiple sites for the planning and delivery of information technology customer support services including installation, configuration, troubleshooting, customer assistance, and/or training in response to customer requirements.
- →This position is responsible for the following duties: Addresses problems; installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support).
- →Typically provides initial incident information to the Incident Response (IR) Specialty.
- →Provides Tier II support for end-user hardware failures.
- →Responds to a variety of failures to devise recovery plans for system failures.
- →Re-images customer workstations as needed and resolves complex problems.
- →This includes developing and/or using programs and techniques to isolate causes of problems and user errors.
- →Detects damaged or lost files, optimizes disk management, measures system performance, controls system security, and/or extends system capabilities to support local requirements.
- →In case of system failure, makes quick fixes to restore operations, then analyzes problems, develops recommendations, and works with other staff to implement changes.
- →Trouble-shoots and repairs IT systems and related components, (software & hardware) implementing Army standards and accepted practices.
- →Notifies team leader of any significant trends in hardware / software implementation issues and any potential problems that may have a detrimental effect on mission requirements.
- →Coordinates support actions with user, other IT personnel, and higher levels as required.
- →Evaluates IT hardware and software used by activities.
Requirements
- ✓NATIONAL GUARD MEMBERSHIP IS REQUIRED.
- ✓If you are not sure you are eligible for military membership, please contact a National Guard recruiter prior to applying for this position.
- ✓This is an excepted service position that requires membership in a compatible military assignment in the employing state's National Guard, required prior to the effective date of placement.
- ✓Selectee will be required to wear the military uniform.
- ✓Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment.
- ✓Applicants who are not currently a member of the National Guard must be eligible for immediate membership and employment in the National Guard in the military grade listed in this announcement.
- ✓Males born after 31 December 1959 must be registered for Selective Service.
- ✓Federal employment suitability as determined by a background investigation.
- ✓May be required to successfully complete a probationary period.
- ✓Participation in direct deposit is mandatory.
- ✓Must be able to obtain a Secret Security Clearance within one year of appointment.
- ✓This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968.
- ✓An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position.
- ✓May be required to travel to and from offsite worksite(s) from the normal work area to perform assigned duties.
Personality Fit
Job ID: 557c2e97-3065-4526-98f6-073fc4e5effc
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