Job Listing
Information Technology Speicalist (CUSTSPT)
Deputy Assistant Secretary for Information and Technology · Posted 6 days ago
On-siteSacramento, CA$83K – $108KApply by May 19, 2026Information Technology ManagementENTJINTJINTPISTJOperationsCustomer Success
Apply for this job →About the Role
This position in the Office of Information Technology (OIT), Service Delivery and Engineering (SDE) ITOPS, Facility Area Operations and is located at a VA facility. The work involves the planning and delivery of customer support services.
What You'll Do
- →This position in the Office of Information Technology (OIT), Service Delivery and Engineering (SDE) ITOPS, Facility Area Operations and is located at a VA facility.
- →The work involves the planning and delivery of customer support services.
- →The primary duties and responsibilities include providing Point of Care Customer Service, resolving customer related technical software and hardware problems in accordance with established policies and procedures of the specific VA facility assigned.
- →Major Duties Diagnosing and/or resolving problems in response to customer reported incidents via trouble tickets.
- →Works on the development, implementation and management of Information Technology (IT) processing systems.
- →Supports the operation of systems/pilot testing of new systems in accordance with documented procedures established in VA.
- →Identifies and breaks down problems using structured problem resolution approaches; and works with network specialists, applications developers, system administrators and security specialists to prevent recurring problems.
- →Provides group and one on one systems/software applications training to customers as required; and provides on the job training to lower graded IT Specialists.
- →Maintains inventory of local application systems and software/hardware used, to include maintaining AEMS/MERS and/or SOARD/Maximo data integrity, routine validations of assets, reports of survey, and proper data removal and hardware turn-in.
- →Participates and provides OIT resources in the preparedness, mitigation, response, and recovery efforts for natural, manmade and/or other emergencies/disasters.
- →This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles: NCWF Code: 411 Technical Support Specialist.
- →Work Schedule: Monday - Friday; 8am - 4:30pm Compressed/Flexible: Not Authorized Virtual: This is not a virtual position.
- →Remote: This is not a Remote Position Physical Demands: The work is both sedentary and active, requiring walking through out the medical center.
- →Duties may require lifting, carting and carrying computer equipment such as monitors and printers weighing 20-40 pounds.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Selectee is subject to background/suitability investigation.
- ✓Selected applicant will be required to complete an online onboarding process.
- ✓Complete the initial online assessment and USAHire Assessment, if required.
- ✓To be considered for this position, applicants must complete all required steps in the process.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: - your performance and conduct; - the needs and interests of the agency; - whether your continued employment would advance organizational goals of the agency or the Government; and - whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Personality Fit
Job ID: 27bc4705-07c2-49ae-9760-bb91d59e9e47
Posted via USAJobs